This privacy policy explains our approach to handling any personal information we may collect from you or that we have obtained about you from a third-party and the purposes for which we process your personal information. It also outlines your rights regarding our processing of your personal information.
This Privacy Policy will inform you of the nature of the personal information collected about you and processed by us, and how you can request its deletion, updating, transfer, and/or access.
This Privacy Policy is designed to help you make informed decisions when using our websites and services. Please take a moment to read and understand it.
Please note that this Privacy Policy applies only to the personal information we collect. It does not cover any personal information collected during your communications with third parties.
Our websites and services are operated by Culmex Construction Ltd. (referred to in this policy as “Culmex Construction,” “Culmex Scaffolding,” “Culmex,” “we,” “us,” or “our”).
Culmex Construction Ltd. is the data controller responsible for the handling of your personal information.
If you have any questions about this Privacy Policy or want to exercise your rights as set out in this Privacy Policy, please contact us by:
email: info@culmexconstruction.co.uk; or
post: Culmex Construction, 32 Mountbatten Road, Tiverton, Devon, EX16 6SW.
Our primary goal in collecting personal information is to:
In particular, we use your personal information for:
Fulfilment of construction and scaffolding services
We collect personal information you voluntarily provide to us during your use of our websites and services. This includes contact and payment details to fulfil orders, process returns, and provide services through our websites or other contact methods (e.g., email, phone, postal orders). We may share this data with third parties, including:
Customer support
We use enquiry forms on our websites to gather account, contact, and other personal information to respond to your requests. This is necessary for us to provide the best customer service and is in our legitimate interest to obtain.
Your feedback about our products and services
We may contact you for feedback through online surveys. This helps us improve service quality, monitor performance, and refine our offerings. Your feedback is used based on our legitimate business interests.
Customer insight and analysis
We analyse personal information such as contact details, interests, and demographic data from your interactions with our websites, emails, and purchased or viewed services/products. Where consent is given, we may also collect location data via our websites, mobile apps, or digital platforms.
With your consent (where required), we use cookies and similar technologies to collect information from your device, including:
Our web pages and emails contain cookies or pixel tags (“Tags”) to track email receipts, webpage visits, and engagement. Clicking on an email with a Tag may link your contact information to the source email.
Some emails include click-through URLs leading to our websites or third-party sites. Clicking these links may allow us or the third party to track engagement and measure interest. Third-party sites have their own privacy policies.
Emails from us may contain cookies to track open rates and interactions. If you prefer not to accept cookies, avoid downloading images or clicking links. You can also adjust your browser settings to restrict or reject cookies. Some email or browser settings may automatically accept cookies—refer to your device instructions for details.
We use this data to analyse customer behaviour, improve our websites and services, and tailor future services, products and marketing activities.
It is in our legitimate interest to use your personal information in such a way as to ensure that we provide the very best products and services to you and our other customers. For more on marketing, please see the section below.
Marketing communications
We carry out the following marketing activities using your personal information:
Email marketing
We use information that we observe about you from your interactions with our websites and our email communications to you (see the Customer Insight and Analysis section above for more details of the information collected and how it is collected) to send you marketing communications by email, where you have consented to receive such marketing communications.
Who do we share your personal information with for these purposes?
Typically, we do not share your personal information for this purpose, but from time to time we may share your personal information with third parties with your consent.
What is our legal basis?
Where your personal information is completely anonymised, we do not require a legal basis to use it for marketing analysis as the personal information will no longer constitute personal information that is regulated under applicable data protection laws. However, our collection and/or use of such anonymised personal information may be subject to other laws where your consent is required. Please see our Cookie Policy for further details.
Where your personal information is not in an anonymous form, it is in our legitimate interest to use your personal information for personalised marketing purposes.
We will only send you marketing communications via email where you have consented to receive such marketing communications.
Business administration and legal compliance
We use your personal information for business administration and legal compliance purposes, including:
We may share your personal information with professional advisers (e.g., lawyers, accountants) and/or regulatory authorities.
For legal obligations, including court orders, we are required to use your personal information.
We will obtain your consent before sharing any sensitive personal information.
Any other uses of your personal information, or changes to the purposes listed above, will be communicated to you using your contact details.
Where our use of your personal information requires your consent, you can provide such consent:
Our websites use certain cookies, pixels, log files and other technologies of which you should be aware. Please see our Cookie Policy below to find out more about the cookies we use and how to manage and delete cookies.
Our websites may contain links to third-party websites and services. Please remember that when you use a link to go from our sites to another website or you request a service from a third-party, this Privacy Policy will no longer apply.
Your browsing and interaction on any other websites, or your dealings with any other third-party service provider, is subject to that website’s or third-party service provider’s own rules and policies.
We do not monitor, control, or endorse the privacy practices of any third parties.
We encourage you to become familiar with the privacy practices of every website you visit or third-party service provider that you deal with and to contact them if you have any questions about their respective privacy policies and practices.
This Privacy Policy applies solely to personal information collected by us through our services and does not apply to these third-party websites and third-party service providers.
We will keep your personal information for the purposes set out in this Privacy Policy and in accordance with the law and relevant regulations. We will never retain your personal information for longer than is necessary.
We are committed to keeping the personal information you provide to us secure, and we will take reasonable precautions to protect your personal information from loss, misuse or alteration.
We have implemented information security policies, rules and technical measures to protect the personal information that we have under our control from:
All of our employees and data processors (i.e. those who process your personal information on our behalf, for the purposes listed above), who have access to, and are associated with the processing of personal information, are obliged to respect the confidentiality of the personal information of all users of our services.
You have the following rights regarding the personal information we hold about you:
Right of Access
You may request confirmation of whether we are processing your personal information and obtain a copy. Additional copies may incur a reasonable fee.
Right to Rectification
If your personal information is inaccurate or incomplete, you can request correction. We will inform any third parties with whom we’ve shared this data where possible.
Right to Erasure
You may request deletion of your personal information under certain circumstances, such as when it’s no longer needed or if you withdraw consent. We will notify relevant third parties where possible.
Right to Restrict Processing
You can request to block or suppress the processing of your personal information in certain circumstances, though we may still store it. We will inform you before lifting any restrictions.
Right to Data Portability
From 25 May 2018, you have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transfer it to a third party.
Right to Object
You may object to the processing of your personal information, particularly if it’s based on legitimate interests or used for direct marketing.
Rights Regarding Automated Decision-Making and Profiling
You have the right not to be subject to decisions based solely on automated processing, including profiling, that significantly affect you unless necessary for contract performance.
Right to Withdraw Consent
If we process your personal information based on consent, you have the right to withdraw it at any time.
Right to Lodge a Complaint
If you have concerns about how we handle your personal information, you can lodge a complaint with the UK Information Commissioner’s Office (ICO). Visit ICO website https://ico.org.uk/concerns/ or call their helpline 0303 123 1113 for more details.
We may update this Privacy Policy occasionally to reflect changes in how we use your personal information or to comply with legal and regulatory requirements. Significant changes will be notified via email, but we encourage you to review this policy periodically.
Last updated: February 2025
To ensure our websites function correctly, we sometimes place small data files called cookies on your device, which most websites also do.
What are cookies?
Cookies are small text files that store your actions and preferences (e.g., login, language, font size) on your device, so you don’t need to re-enter them each time you visit.
How we use cookies
We use cookies to remember:
Third-party cookies
We use Google Analytics and other monitoring tools to track site usage, helping us improve our content. For details on Google Analytics cookies, please visit the Google Analytics website: https://developers.google.com/analytics.
Some embedded videos also use cookies to gather anonymous statistics on viewing patterns.
While these cookies aren’t necessary for our websites to function, they enhance your experience. You can delete or block cookies, but some site features may not work properly if you do.
How to control cookies
You can control or delete cookies as needed. For more information, visit [aboutcookies.org]. Blocking cookies may require you to adjust settings manually on each visit, and some services may not function as intended.
